The Triangle Literacy Council is now an NCWorks Job Center!

Open: Tuesday and Thursday from 9:00 AM – 4:00 PM

NCWorks Job Center

The Triangle Literacy Council has partnered with the Capital Area Workforce Development Board to become a NCWorks Job Center for the community. We share in their vision to improve North Carolina’s workforce and strengthen the state’s economy by helping local individuals find employment opportunities. As an Access Point, TLC provides multiple services aimed at helping people find and secure jobs. This is a self-service location and we provide qualified staff to assist when needed.

Services Include

  • Internet Access

  • Job Search Assistance

  • Resume & Cover Letter Preparation

  • Labor Market Information

  • Education and Training Information

  • Self-Help Resources

  • Resource Library

For more information on the NCWorks Job Center, visit their website at For questions on the Literacy Council’s job center, please contact Olivia Walters.


Imagine not being able to read a book to your child. Or find the doctor’s phone number in the phone book. Imagine not being able to follow simple written directions on the job. Many adults who struggle to perform these and similar everyday tasks turn to the Triangle Literacy Council’s Tutoring Program for help. Our programs provide free and confidential tutoring in reading, writing, and speaking English to adults all over Wake County. Students meet twice a week to work towards their own literacy goals as they relate to their education, family, job performance, and role in larger society.

TLC Tutoring Programs serve two types of adult students, ABE and ESL.

Adult Basic Education (ABE) students are native English speakers who need help learning to read and write or improving their existing skills. An ABE student might work with his or her tutor on phonics, sight word recognition, grammar and punctuation, or reading comprehension. Students and tutors also work on topics relevant to everyday life, like searching and applying for a new job or reading and interpreting food labels. ABE students receive one-on-one tutoring twice a week in order to achieve their goals.

English as a Second Language (ESL) students are non-native English speakers who seek to overcome the language barrier by learning to read, write, and speak English. ESL students meet in small group classes (2-5 students) to gain the knowledge and confidence necessary to navigate an English-speaking world. Students and tutors work together to master new vocabulary, sharpen listening comprehension, and gain the experience to communicate effectively in English.

To enroll in the Tutoring Programs, contact Olivia Walters.

Please contact us for more information about becoming a tutor or making an appointment for an assessment.


Project LIFT (Literacy Instruction for Families Together) is a Family Literacy Program for family caregivers with children under the age of 5 whose first language is not English. The program fosters inter-generational learning by providing family caregivers with English language and life skills alongside their children. These skills in turn serve them as life long learners, parents and members of their community.  The Family Literacy Program also prepares children for success in school and life by providing them with pre-literacy skills and an early introduction to English.

The goal of Project LIFT is to bring education into the home by showing parents that they are their child’s primary teacher. Classes focus on building a strong parent/child relationship through educational activities that benefit the child’s learning process, helping parents better understand how a child learns, and finally promoting learning in the home. Through PACT (Parent And Child Together) time activities, adults with children under the age of five learn valuable lessons on how to help their children on the road to a successful start. In addition to PACT time, there is a separate adult class in which caregivers receive basic ESL instruction and have time to discuss parenting topics such as separation anxiety and preparing your child for Kindergarten. During this period, the children participate in a preschool class with a focus on basic English.

The PACT and preschool curriculum develops key skills and concepts for children entering Kindergarten, including:

  • Hand-eye coordination and motor skills

  • Language development

  • Memory

  • Observation

  • Categorization

  • Recognition of colors, numbers, shapes, and ABCs

The program is open to families with children under the age of 5 whose native language is not English. Classes are held in different locations throughout Wake County to make them more accessible to students.

How to get involved

As a Student: Please contact the Literacy Council office for more information and for a current class schedule.

The Family Literacy Program is constantly recruiting new volunteers and student interns to help with the PACT time and children’s portion of our program. Please contact the Literacy Council office for more information.


According to the U.S. Census Bureau, in 2005, 14.1% of Wake County residents spoke a language other than English at home.  The Literacy Council developed the Life Skills Program understanding a need existed for a relaxed space in which advanced ESL students could practice conversational English.  The program provides students with extensive conversation practice with native English-speaking conversation facilitators, and expert guest presenters – all in a small group setting.  These classes are intended to help students become more conversational and confident when speaking.  The classes also supply students with information on subjects that will help them successfully function in daily society.

Our classes focus on a different broad topic each month.  Guest presenters – including county officials, university professors, and members of the financial community – have addressed topics as diverse as American culture, public safety, health and nutrition and financial literacy.  Each class meets for two hours.  During the first hour, students engage in conversation about the session’s topic.  The guest presenter speaks during the second hour.

The objectives of the Life Skills Program are:

  • To facilitate the mastery of necessary life skills through English conversation

  • To increase conversation and thinking skills, as well as self-sufficiency and self-confidence

  • To increase students’ knowledge of American history and government, and increase students’ civic participation in the community


The Juvenile Literacy Center (JLC) provides direct one-on-one tutoring to court-involved youth. The program serves students ages 6 to 17 who are referred to the program by Juvenile Court. Students who participate in this program receive individualized instruction to improve their reading, writing and math skills.

Our program is designed so that students will come to know success. The National Adult Literacy Survey reports a direct correlation between low literacy proficiency and poverty, homelessness and unemployment. Therefore, it is important to address literacy problems as soon as possible. The JLC is designed to improve literacy skills and cultivate both academic and personal success for court-involved youth.

Check out our student blog.

Click here to see WRAL’s story on the Juvenile Literacy Center!

Support for this project has been provided by Triangle Community Foundation’s Community Grantmaking Program.


Two levels of instruction are available: the Reading Achievement Program (RAP) and the Pre-GED/GED program (PRE). Each program has a curriculum designed to meet the needs of individual students. As a part of the intake process for JLC, students are assessed and placed in the appropriate program.

Following the assessment, students are paired with a trained tutor. Tutor and student meet twice a week for 1.5 hours. Tutoring sessions are personalized to meet the students’ academic and personal needs.

How to get involved

If you would like to make a positive difference in your community and are interested in tutoring court-involved youth, the JLC is a good fit for you! For more information on the JLC and how to become a tutor, contact Regina Basnight via email or call the TLC office at 919-787-5559.


Triangle-area businesses are increasingly confronting a linguistically diverse workforce.  In the fall of 2006, the Literacy Council began the Workplace Literacy Program to help local businesses improve the abilities of their workforce – their “human capital” – through literacy instruction for workers who struggle with English.

One result of the growth in workers with poor English language skills has been that employers are finding it increasingly more difficult to communicate with their employees.  At the workplace, the effects of poor communication manifest themselves in numerous ways.  Misunderstandings can result in decreased efficiency and on-site accidents that can negatively impact the bottom line and can result in severe injury and losses to the company.

The Literacy Council is anxious to partner with local businesses and agencies to offer English classes to their employees.  We would be happy to discuss creating a program specific for your workplace that could encompass targeting the following competencies:

  • Engaging in basic workplace communication

  • Giving and understanding workplace-related commands

  • Following procedures resulting in greater job safety

  • Completing tasks such as requesting materials more quickly

  • Identifying workplace-related materials

  • Understanding job promotion, healthcare plans and retirement benefits


The TLC, realizing the importance of literacy for all, founded the WILL Initiative (Women Improving Lives through Literacy) two years ago at the NC Correctional Institute for Women. This program is designed to improve the lives of female inmates through literacy instruction.  The WILL Initiative is internally sustained at the prison through the use of long term women prisoners as trained tutors working with other women prisoners who lack the basic ability to read.  This program fills in the gaps of our correctional system by providing one-on-one basic reading instruction which is not currently available at the NCCIW.  In 2007 we trained five inmates to become tutors within the prison and we’ve assessed seventeen inmates who became their students.

The facts are in regarding literacy in prison and they show that those inmates who participate in adult education classes have a much lower rate of recidivism than those who do not.  The prison population includes disproportionate numbers of the poor and those released are often unable to find employment, often due to a lack of literacy skills.  Without a job, they often lead lives that result in their reincarceration.  Mastery of literacy skills may be both a preventive and proactive way to address the problem.  This program is only at its beginning but we hope to train more tutors within the system and increase the number of students served.


The Triangle Literacy Council offers English Literacy Civics (EL/Civics) courses to serve the ESL population of Wake County. Classes meet twice a week for 2 hours at sites around Wake County. These classes provide skills in English conversation, reading, and writing to students who wish to be active community members. Class curriculum focuses on American civic and cultural topics including local laws, systems of government, and general history. Students also work on items such as communicating with their children’s teachers, going to the bank, and working towards U.S. citizenship.


For more information, contact Olivia Walters.



In the fall of 2016, the Triangle Literacy Council received a grant from the U.S. Department of Labor to create a YouthBuild program in Durham. Bull City YouthBuild (BCYB) is a leadership development program for youth in need of education and job training. BCYB is a full-time, nine-month program where students ages 16-24 work to earn their high school equivalency/diploma while getting hands-on training and work experience in the construction industry.


Through the YouthBuild program, students work in the classroom to earn their high school equivalency/diploma while constructing low-income housing through our partnership with Habitat for Humanity of Durham. Participants will have the opportunity to develop leadership skills, build lasting friendships, access career counseling and job or education placement, and earn a construction certificate that will make them highly employable.


Find out more about TLC’s YouthBuild program here.